CUSTOMER SERVICE RELATIONSHIP/CUSTOMER SERVICE

With costumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit. Customers who are not happy with the way they are treated are taking their businesses elsewhere.Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business. This programme is highly participative and allows participants learn the art of effective customer service.This training is tailored at teaching you how to give exceptional customer service.

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    Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business. This programme is highly participative and allows participants learn the art of effective customer service. This training is tailored at teaching you how to give exceptional customer service.

    What you stand to learn?

    • Key Skills for Quality Customer Service
    • Addressing Different Customer Behavioral Styles
    • Understanding Quality Service and Service Culture
    • Listening/Communication Skills
    • Dealing with difficult people
    • Customer Service in a Competitive Environment
    • How to get a win-win outcome with your customers
    • Identifying customers needs and requirements
    • How to create high customer loyalty through enhanced service
    • 7 C’s of Customer service
    • Identifying blocks to excellent customer service
    • Emotional intelligence
    • Turning complaints into opportunities
    • Effective telephone techniques

    • Classroom Training Fee: N30,000 only.
    • Online Training Fee: N10,000 only.

    The Training Package Includes:

    • Powerfully Packaged Training Materials
    • Professional training by expert instructors
    • Tea/Lunch Break
    • Certificate of Training
    • Free Consultation
    • Networking Opportunities

    Who Should attend?

    -Everyone who communicates with customers both internally and externally.
    -Graduates/NYSC holders that want to acquire skills to become highly marketable
    -Executives/Departmental Heads
    -Customer Care Representatives
    -Managers/Supervisors
    -Front Office Staff
    -Relationship Officers
    -Call Center Representatives
    -Client Service Officers

    THE IMPACT OF POOR CUSTOMER SERVICE CAN HAMPER THE GROWTH OF AN ORGANIZATION

    Course Curriculum

    Key Skills for Quality Customer Service
    Addressing Different Customer Behavioral Styles
    Understanding Quality Service and Service Culture
    Listening/Communication Skills
    Dealing with difficult people
    Customer Service in a Competitive Environment
    How to get a win-win outcome with your customers
    Identifying customers needs and requirements
    How to create high customer loyalty through enhanced service
    7 C's of Customer service

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    • 1 week, 3 days
    • Course Certificate

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