INFORMATION TECHNOLOGY INFRASTRUCTURE LIBARARY (ITIL)

ITIL (Information Technology Infrastructure Library) Foundation is an entry-level certification for the globally-accepted framework for IT Service Management (ITSM). The knowledge associated with the credential will enable you to apply the principles and processes of ITIL in your ITSM job role and expand your career prospects.

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    IT Service Management is a practice that gives importance to the delivery of high quality IT Services, with the goal of delighting clients. There is a critical and huge demand for ITIL-certified professionals who are trained to implement best practices and standards in IT Services.

    Our ITIL Foundation training helps candidates understand standard terminologies and focuses methodology on the complete knowledge required for ITIL service support and service delivery.

    This qualification is primarily aimed at:

    – Those who require basic understanding of ITIL framework.

    -Those who need understanding of how IITIL can be used to enhance IT service management within an organization

    – IT Professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement. However, the ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject.

    FOR WHOM

    All professionals.

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    Duration :- 3 days

    Fee:- N60,000

    Exam Inclusive

    Course Content:  ITIL Foundation Certification Training Program

     Introduction to Service Management Lifecycle

    • Principles of Service Management
    • The Processes
    • The ITIL Service Lifecycle

      Service Strategy

    • Introduction to Service Strategy
    • Key Concepts of Service Strategy
    • Service Strategy Processes
    • Demand Management
    • Service Portfolio Management
    • Financial Management
    • Business Relationship Management

      Service Design

    • Introduction to Service Design
    • Key Concepts of Service Design
    • Service Design Processes
      • Service Catalogue Management
      • Service Level Management
      • Supplier Management
      • Capacity Management
      • Availability Management
      • IT Service Continuity Management
      • Information Security Management
      • Design Co-ordination

      Service Transition

    • Introduction to Service Transition
    • Key Principles and Models of Service Transition
    • Service Transition Processes
      • Transition, Planning and Support
      • Change Management
      • Service Asset and Configuration Management
      • Release and Deployment Management
      • Knowledge Management

      Service Operations

    • Introduction to Service Operations
    • Service Operations Processes
      • Event Management
      • Incident Management
      • Problem Management
      • Request Fulfilment
      • Access Management
    • Service Operations Functions

    Continual Service Improvement

    • Introduction to Continual Service Improvement
    • Key Principles and Models of Continual Service Improvement

     ITIL Exam Preparation:  ITIL Practice Exams

    • Review of Key Concepts
    • Review of ITIL Mock Examination Results

    ITIL Examination

    Training Package                           

    • Training Materials
    • Exam dumps
    • Lunch/Tea Break
    • Expert training by professional facilitators with a wide range of experience.
    • Training Certificate
    • Fee includes ITIL paper based exam
    LESS

    Course Curriculum

    Section 1-Introduction to Service Management Lifecycle
    Principles of Service Management
    The Processes
    The ITIL Service Lifecycle
    Section 2- Service Strategy
    Introduction to Service Strategy
    Service Strategy Processes
    Key Concepts of Service Strategy
    Service Strategy Processes
    Demand Management
    Service Portfolio Management
    Financial Management
    Business Relationship Management
    Section 3- Service Design
    Introduction to Service Design
    Key Concepts of Service Design
    Service Design Processes
    Service Catalogue Management
    Service Level Management
    Supplier Management
    Capacity Management
    Availability Management
    IT Service Continuity Management
    Information Security Management
    Design Co-ordination
    Section 4-Service Transition
    Introduction to Service Transition
    Key Principles and Models of Service Transition
    Service Transition Processes
    Transition, Planning and Support
    Change Management
    Service Asset and Configuration Management
    Release and Deployment Management
    Knowledge Management
    Section 5-Service Operations
    Introduction to Service Operations
    Service Operations Processes
    Event Management
    Problem Management
    Incident Management
    Request Fulfillment
    Access Management
    Service Operations Functions
    Section 6-Continual Service Improvement
    Introduction to Continual Service Improvement
    Key Principles and Models of Continual Service Improvement
    Section 7-ITIL Exam Preparation: ITIL Practice Exams
    Review of Key Concepts
    Review of ITIL Mock Examination Results

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